JOINING THE CALL CENTER INDUSTRY? READ THIS FIRST: PART 2

Jane B. Montilla in  an ad as Teletech  HR Director, before she  moved to Tupperware  Brands Philippines, Inc.

In person, Jane Montilla comes across as calm and amiable. In conversations, she can listen actively and effortlessly switch to conversing animatedly. These are qualities that seem to suit her role as Human Resource Director of several big companies in her career spanning more than thirty years now.

One of her most memorable stints was in Teletech, one of the country’s leading names in the BPO industry. As HR Director in Teletech, she headed twenty personnel, who attended to the requirements of over 2,500 CSRs or Customs Service Representatives.

In the first ten months of Jane at Teletech, she was able to develop and implement the new benefits structure of the company; implement the Oracle Human Resource Management System; complete all the training programs of HR and senior hiring managers on the Oracle System; finalize the company employees’ manual; and review the compensation structure and career tracks.

She was excited by her role in such a new and dynamic environment, where most of the employees were young and energetic. However, one realization caught up with her. The company followed the US time and this affected her attention to her family. Jane had one child, a son who was fast growing up. She wanted to have more time with him together with her husband. She eventually decided to accept an offer of another company in a different  industry.

Today, Jane still happily remembers her days at Teletech–she has several pieces of advice for those who would explore joining the BPO industry.

Read more about Jane Montilla and her pointers for  new college graduates.

"Pointers for New College Graduates" by Gerry P. Siquijor. Available at Fully Booked, St. Pauls Bookstore and Catholic Book Center.